[{"data":1,"prerenderedAt":546},["ShallowReactive",2],{"legal-privacy":3},{"id":4,"title":5,"body":6,"description":538,"effectiveDate":539,"extension":540,"meta":541,"navigation":542,"path":543,"seo":544,"stem":12,"__hash__":545},"legal/privacy.md","Privacy",{"type":7,"value":8,"toc":518},"minimark",[9,13,17,22,25,44,51,54,68,72,75,82,99,102,106,109,127,130,134,137,143,149,155,161,167,173,179,183,186,212,216,219,222,239,243,249,255,261,265,282,286,289,295,301,307,321,325,332,335,338,342,348,354,360,366,372,377,383,389,393,396,422,431,440,443,447,450,454,459,462,497,501,504,508],[10,11,5],"h1",{"id":12},"privacy",[14,15,16],"p",{},"TeslanSoft (\"we\", \"us\", \"our\") is a product of TeslanSoft, operated from British Columbia, Canada.",[18,19,21],"h2",{"id":20},"scope-and-the-laws-we-follow","Scope and the laws we follow",[14,23,24],{},"We handle personal information in the course of providing a commercial software service. We aim to follow:",[26,27,28,37],"ul",{},[29,30,31,32,36],"li",{},"Canada's ",[33,34,35],"strong",{},"Personal Information Protection and Electronic Documents Act (PIPEDA)","; and",[29,38,39,40,43],{},"provincial private-sector privacy laws where they apply to the activity, including British Columbia's and Alberta's ",[33,41,42],{},"Personal Information Protection Act (PIPA)",".",[14,45,46,47,50],{},"TeslanSoft is ",[33,48,49],{},"not offered for rental properties in Quebec",". This page is not written for Quebec's private-sector privacy rules (including Law 25). If you need a product for Quebec rentals, do not use TeslanSoft for that purpose.",[14,52,53],{},"This page applies to:",[26,55,56,62],{},[29,57,58,61],{},[33,59,60],{},"Landlords and their organization members",", who have a TeslanSoft account; and",[29,63,64,67],{},[33,65,66],{},"Tenants and applicants",", whose information a landlord enters into TeslanSoft or that is submitted through a landlord's public apply link.",[18,69,71],{"id":70},"_1-accountability","1. Accountability",[14,73,74],{},"TeslanSoft is responsible for personal information under its control in connection with TeslanSoft.",[14,76,77,78,81],{},"For privacy questions, access requests, or complaints about how ",[33,79,80],{},"we"," handle personal information, contact:",[14,83,84,87,90,91,96,98],{},[33,85,86],{},"Privacy contact",[88,89],"br",{},"\nEmail: ",[92,93,95],"a",{"href":94},"mailto:support@teslansoft.com","support@teslansoft.com",[88,97],{},"\nTeslanSoft, British Columbia, Canada",[14,100,101],{},"When we use service providers to process personal information for us (for example hosting or email delivery), we remain responsible for that information and require those providers to protect it and use it only for the services they provide to us.",[18,103,105],{"id":104},"_2-our-role","2. Our role",[14,107,108],{},"TeslanSoft is software landlords use to manage rentals. Different kinds of information are handled differently:",[26,110,111,117],{},[29,112,113,116],{},[33,114,115],{},"Landlord account and technical records"," — such as your name, email, sign-in details, organization details, and basic logs needed to keep the service running. We collect and use this information to provide, secure, and support TeslanSoft.",[29,118,119,122,123,126],{},[33,120,121],{},"Tenant and applicant information"," — such as tenant contacts, lease details, and prospect applications submitted through a landlord's apply link. The ",[33,124,125],{},"landlord"," decides why that information is collected and how it is used for their rental business. We store and process it only so that landlord can use TeslanSoft features (for example reviewing applications and managing tenancies). We do not use it to market to tenants or applicants, and we do not share one landlord's tenant or applicant information with another landlord.",[14,128,129],{},"If you are a landlord, you are responsible for collecting and using tenant and applicant information lawfully in the province where the rental property is located (other than Quebec, which is unsupported), including any notice or consent the law requires. If you are a tenant or applicant, start with the landlord you dealt with about your information (see section 11).",[18,131,133],{"id":132},"_3-what-we-collect","3. What we collect",[14,135,136],{},"We collect only what we need for the purposes described in this page.",[14,138,139,142],{},[33,140,141],{},"Landlord account information."," Your name, email address, and password (stored in protected, hashed form), and organization or business details you give us when you set up or manage your account. If you invite team members, we also hold their name, email, role, and invitation status.",[14,144,145,148],{},[33,146,147],{},"Information you enter to manage your rentals."," Properties and units, tenant details, leases and lease renewals and the rent schedules that follow them, addresses for service, expenses and payees, vacancy and listing details, landlord notes, and documents TeslanSoft produces from what you enter, such as tenancy agreements.",[14,150,151,154],{},[33,152,153],{},"Prospect applications."," When someone applies through a landlord's listing, we collect what they submit in the application form. That may include name, email, phone, current and previous addresses, employment and income details, household information, references, signatures, and other answers the form asks. We make the application available to the landlord in TeslanSoft, may email the landlord when it arrives, and may send the applicant a confirmation.",[14,156,157,160],{},[33,158,159],{},"Technical and usage records."," Records needed to keep the service running and secure, such as IP address, browser and device type, pages and features used, sign-in times, security events (including two-factor authentication status), and error logs.",[14,162,163,166],{},[33,164,165],{},"Cookies."," We use cookies that are needed to keep you signed in and to protect the service. We do not use analytics or advertising cookies.",[14,168,169,172],{},[33,170,171],{},"Payment information."," TeslanSoft is currently free, so we do not collect payment card information. If that changes, we will update this page before we start collecting it.",[14,174,175,178],{},[33,176,177],{},"What we do not collect through TeslanSoft."," We do not ask applicants for government ID numbers, credit reports, or criminal record checks through the product. Landlords may collect those outside TeslanSoft; that is their activity, not ours.",[18,180,182],{"id":181},"_4-how-we-collect-it","4. How we collect it",[14,184,185],{},"We collect personal information:",[26,187,188,194,200,206],{},[29,189,190,193],{},[33,191,192],{},"directly from landlords and organization members"," when they create an account, update settings, or enter records;",[29,195,196,199],{},[33,197,198],{},"directly from applicants"," when they submit a public apply form for a landlord's vacancy;",[29,201,202,205],{},[33,203,204],{},"automatically"," when you use the website or product (technical and usage records, cookies needed for sign-in and security); and",[29,207,208,211],{},[33,209,210],{},"from the landlord",", when the landlord enters tenant or applicant information into TeslanSoft.",[18,213,215],{"id":214},"_5-why-we-use-information-purposes","5. Why we use information (purposes)",[14,217,218],{},"We identify these purposes before or at the time we collect information, and we use information only for those purposes (or a use consistent with them), unless we have consent or the law allows or requires another use.",[14,220,221],{},"We use information to:",[26,223,224,227,230,233,236],{},[29,225,226],{},"provide TeslanSoft features, including storing rental records, producing tenancy agreement documents from information you enter, showing applications and vacancy tools, and sending related service emails;",[29,228,229],{},"create and secure accounts, including authentication and abuse prevention;",[29,231,232],{},"respond to support requests and send service messages about your account or the product;",[29,234,235],{},"maintain, troubleshoot, and improve TeslanSoft, using usage records and aggregated or de-identified information that does not identify you, your tenants, or your applicants; and",[29,237,238],{},"meet legal obligations and protect the rights, property, or safety of TeslanSoft, our users, or others as the law allows.",[18,240,242],{"id":241},"_6-consent","6. Consent",[14,244,245,248],{},[33,246,247],{},"Landlords and organization members."," By creating an account, inviting team members, or using TeslanSoft, you consent to our handling of your account and technical information for the purposes in this page. Where a use is not required to provide the service, we will ask for consent or give you a choice.",[14,250,251,254],{},[33,252,253],{},"Tenant and applicant information."," The landlord is responsible for giving any notice and obtaining any consent required by law before collecting that information, including through an apply form. We rely on the landlord to do that. Applicants who use a landlord's apply form are told the landlord collects the information to assess the rental application; see the notice on the form and this page.",[14,256,257,260],{},[33,258,259],{},"Withdrawing consent."," You may withdraw consent to our handling of your information, subject to legal or contractual restrictions. For a landlord, withdrawing consent to core service processing may mean we can no longer provide TeslanSoft. Withdrawal does not undo handling that was lawful before the withdrawal.",[18,262,264],{"id":263},"_7-what-we-do-not-do","7. What we do not do",[26,266,267,270,273,276,279],{},[29,268,269],{},"We do not sell personal information.",[29,271,272],{},"We do not use personal information for advertising or share it with advertisers or data brokers.",[29,274,275],{},"We do not share one landlord's tenant or applicant information with another landlord.",[29,277,278],{},"We do not use your Content, or tenant or applicant information, to train AI models.",[29,280,281],{},"We do not use applicant information for our own marketing. We use it to deliver the application to the landlord, confirm receipt to the applicant when that feature is used, operate the product for that landlord, and meet legal obligations.",[18,283,285],{"id":284},"_8-who-we-share-information-with","8. Who we share information with",[14,287,288],{},"We share personal information only as needed for the purposes above.",[14,290,291,294],{},[33,292,293],{},"Service providers."," We use service providers to host and deliver TeslanSoft (for example hosting, database, email delivery, and file storage). They may handle personal information only to provide those services to us, under contracts that require protection of the information.",[14,296,297,300],{},[33,298,299],{},"Within a landlord's organization."," Members of a landlord's organization in TeslanSoft may access that organization's records according to their role.",[14,302,303,306],{},[33,304,305],{},"Other disclosures."," We may also disclose information:",[26,308,309,312,315,318],{},[29,310,311],{},"to the landlord, for tenant and applicant information entered or collected for that landlord;",[29,313,314],{},"where the law, a court order, or a regulator requires it;",[29,316,317],{},"to our professional advisers under confidentiality obligations, or to protect the rights, property, or safety of TeslanSoft, our users, or the public as the law allows; and",[29,319,320],{},"to a buyer or successor if TeslanSoft is involved in a merger, acquisition, or sale of its business. We would notify affected landlords first where we reasonably can and require the buyer to honour this page or provide equivalent protection.",[18,322,324],{"id":323},"_9-where-information-is-stored-and-transfers-outside-canada","9. Where information is stored and transfers outside Canada",[14,326,327,328,331],{},"TeslanSoft data is hosted in ",[33,329,330],{},"Canada and the United States",". When information is stored or handled in the United States, it is subject to United States law, including lawful requests from government and national security authorities.",[14,333,334],{},"When we transfer personal information to a service provider outside Canada, we use contractual or other means appropriate in the circumstances to require protection comparable to the protection required under Canadian private-sector privacy law, and we remain responsible for the information while it is processed for us.",[14,336,337],{},"By using TeslanSoft you understand that your information may be handled in both Canada and the United States.",[18,339,341],{"id":340},"_10-accuracy-safeguards-retention-and-breaches","10. Accuracy, safeguards, retention, and breaches",[14,343,344,347],{},[33,345,346],{},"Accuracy."," We rely on landlords to keep the rental, tenant, and applicant information they enter accurate and up to date. You can correct most account details in the product or by contacting us. Tenants and applicants should ask the landlord to correct information the landlord controls (see section 11).",[14,349,350,353],{},[33,351,352],{},"Safeguards."," We use safeguards appropriate to the sensitivity of the information, including encrypted connections (HTTPS/TLS), hashed passwords, access limited to people who need it, private access controls on stored files, and optional two-factor authentication for accounts. No system is perfectly secure.",[14,355,356,359],{},[33,357,358],{},"While your account is active."," We keep information for as long as your account is active and as needed to provide the service.",[14,361,362,365],{},[33,363,364],{},"After your account closes."," We will give you at least 30 days to request a copy of your information, then delete or de-identify your account and its data within 90 days. We may keep limited information longer where the law requires it, or to resolve a dispute or protect legal rights.",[14,367,368,371],{},[33,369,370],{},"Backups."," Deleted information may remain in encrypted backups for a limited period until those backups expire. Backups are used only for recovery.",[14,373,374,376],{},[33,375,153],{}," Application records remain available to the landlord while their account is active. When a landlord closes an application or their account ends, we delete or de-identify that information on the same timelines as other account data, unless the landlord has kept their own copies outside TeslanSoft.",[14,378,379,382],{},[33,380,381],{},"Landlord record-keeping."," Landlords may have their own duties to keep tenancy and financial records under residential tenancy or tax rules in their province. Meeting those duties is the landlord's responsibility. We recommend downloading or saving documents you need to keep.",[14,384,385,388],{},[33,386,387],{},"Breaches."," If a security incident involves personal information and creates a real risk of significant harm, we will report to the Office of the Privacy Commissioner of Canada and notify affected individuals as PIPEDA requires. Where the incident involves tenant or applicant information held for a landlord, we will also notify that landlord promptly so they can meet any obligations they have under provincial law.",[18,390,392],{"id":391},"_11-your-choices-and-rights","11. Your choices and rights",[14,394,395],{},"Subject to the law, you may ask to:",[26,397,398,404,410,416],{},[29,399,400,403],{},[33,401,402],{},"access"," the personal information we hold about you;",[29,405,406,409],{},[33,407,408],{},"correct"," information that is wrong or incomplete;",[29,411,412,415],{},[33,413,414],{},"delete"," your information or account, where deletion is allowed; and",[29,417,418,421],{},[33,419,420],{},"withdraw consent"," to our handling of your information, as described in section 6.",[14,423,424,427,428,430],{},[33,425,426],{},"Landlords and organization members:"," write to ",[92,429,95],{"href":94}," from an email address on the account, or use in-product settings where available.",[14,432,433,436,437,439],{},[33,434,435],{},"Tenants and applicants:"," contact the landlord you dealt with first, since the landlord decides how your information is used for their rental business. You can also write to us at ",[92,438,95],{"href":94}," with your name and enough detail to find your records. We will help where we can or pass your request to the landlord. We may need to confirm your identity first.",[14,441,442],{},"We will respond within 30 days. If we need more time, we will tell you why. We may refuse or limit a request where the law allows or requires it (for example where deleting information would breach a legal record-keeping duty), and we will explain why if we do.",[18,444,446],{"id":445},"_12-children","12. Children",[14,448,449],{},"TeslanSoft is for adults who manage rental properties. We do not knowingly collect personal information directly from anyone under the age of majority in their province or territory (18 or 19, depending on where they live). If you believe we have, contact us and we will delete it.",[18,451,453],{"id":452},"_13-questions-and-complaints","13. Questions and complaints",[14,455,456,457,43],{},"Write to our privacy contact at ",[92,458,95],{"href":94},[14,460,461],{},"If you are not satisfied with our response, you may contact the privacy regulator that applies to your situation, including:",[26,463,464,476,487],{},[29,465,466,469,470],{},[33,467,468],{},"Office of the Privacy Commissioner of Canada"," (PIPEDA): ",[92,471,475],{"href":472,"rel":473},"https://www.priv.gc.ca",[474],"nofollow","priv.gc.ca",[29,477,478,481,482],{},[33,479,480],{},"Office of the Information and Privacy Commissioner for British Columbia",": ",[92,483,486],{"href":484,"rel":485},"https://www.oipc.bc.ca",[474],"oipc.bc.ca",[29,488,489,481,492],{},[33,490,491],{},"Office of the Information and Privacy Commissioner of Alberta",[92,493,496],{"href":494,"rel":495},"https://oipc.ab.ca",[474],"oipc.ab.ca",[18,498,500],{"id":499},"_14-changes-to-this-page","14. Changes to this page",[14,502,503],{},"We may update this page from time to time. The effective date above shows the latest version. For a material change — such as a new type of information we collect, a new way we use it, or a change in where it is stored — we will notify landlords by email or in the product at least 30 days before it takes effect where we reasonably can. We will not use a change to treat information we already hold in a new way without any consent the law requires.",[18,505,507],{"id":506},"_15-contact","15. Contact",[14,509,510,511,513,514,90,516],{},"TeslanSoft",[88,512],{},"\nBritish Columbia, Canada",[88,515],{},[92,517,95],{"href":94},{"title":519,"searchDepth":520,"depth":520,"links":521},"",2,[522,523,524,525,526,527,528,529,530,531,532,533,534,535,536,537],{"id":20,"depth":520,"text":21},{"id":70,"depth":520,"text":71},{"id":104,"depth":520,"text":105},{"id":132,"depth":520,"text":133},{"id":181,"depth":520,"text":182},{"id":214,"depth":520,"text":215},{"id":241,"depth":520,"text":242},{"id":263,"depth":520,"text":264},{"id":284,"depth":520,"text":285},{"id":323,"depth":520,"text":324},{"id":340,"depth":520,"text":341},{"id":391,"depth":520,"text":392},{"id":445,"depth":520,"text":446},{"id":452,"depth":520,"text":453},{"id":499,"depth":520,"text":500},{"id":506,"depth":520,"text":507},"Privacy practices for TeslanSoft.","October 9, 2026","md",{},true,"/privacy",{"title":5,"description":538},"iW2WGHboMe04hL88FGDVhgQj4e4SgwzNCAssXjc3t9g",1792030204062]